Concrete Flow Privacy Policy

Last updated: 7 September 2026

Concrete Flow respects your privacy and is committed to protecting the personal information of users of the Concrete Flow application and website.

Information We Collect

When you use Concrete Flow, we may collect information necessary to provide and operate the service, including:

• Name and contact information, such as your email address and phone number. • Account information and identifiers associated with your Concrete Flow account. • Location information, including precise location data when location permissions are enabled. Location may be used to provide live delivery tracking, delivery status and estimated arrival information. • Messages and other information users provide through Concrete Flow’s communication features. • Information relating to concrete orders, jobs, deliveries and participating businesses. • Technical information necessary for the security, reliability and operation of the service.

How We Use Information

We use information to operate Concrete Flow, manage user accounts, coordinate concrete orders and deliveries, provide live delivery tracking, enable communication between participating users, send service notifications, maintain security, troubleshoot problems and improve the service.

Location Information

Concrete Flow may request access to a user’s device location for features such as live concrete-delivery tracking. Location information is only used where required to provide relevant app functionality and subject to the permissions granted on the user’s device. Users can change location permissions through their device settings.

Sharing of Information

Information may be shared with other authorised Concrete Flow users and organisations where necessary to coordinate a job or delivery. For example, relevant information may be visible to concreters, concrete companies, suppliers, pump operators and truck drivers participating in a job.

We may also use third-party service providers to provide infrastructure and functionality required to operate Concrete Flow. These providers may process information on our behalf in accordance with their applicable privacy and security obligations.

We do not sell users’ personal information.

Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet-based service can guarantee absolute security.

Data Retention and Account Deletion

We retain information for as long as reasonably necessary to provide Concrete Flow, meet legitimate business requirements and comply with applicable legal obligations.

Users may request deletion of their Concrete Flow account and associated personal information, subject to information we are required or permitted to retain for legal, security or legitimate business purposes.

Your Choices

You can control certain permissions, including location access and notifications, through your device settings. You may also contact us regarding access to, correction of, or deletion of your personal information.

Children’s Privacy

Concrete Flow is intended as a business and construction-industry service and is not directed toward children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, contact Concrete Flow using the support contact details provided through the Concrete Flow app or website.